Shipping Policy – Heartly

At Heartly, we are committed to providing a smooth and reliable delivery experience for every customer.

1. Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability, order volume, and operational requirements.

2. Shipping Methods

We work with available shipping and delivery providers to ensure that orders are delivered safely to the address provided during checkout.

Available shipping methods and estimated delivery times will be displayed at checkout whenever applicable.

3. Shipping Times

Delivery estimates depend on the destination, shipping method, carrier, and other logistical factors.

Any estimated delivery timeframe provided at checkout is an estimate and may be affected by circumstances beyond our control.

4. Shipping Costs

Shipping fees, when applicable, are calculated and displayed during checkout before the customer completes the purchase.

5. Order Tracking

If tracking information is available for your order, it will be provided through the contact information supplied during checkout.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your shipping address, please contact us as soon as possible at heartly@suport.com.

7. Delayed or Missing Orders

If your order is delayed, appears lost, or has not arrived within the estimated delivery timeframe, please contact our support team.

We will review the situation and assist you with the appropriate next steps.

8. Damaged Orders

If your order arrives damaged, please contact us and provide your order details and photographs of the damaged item and packaging, when possible.

We will review your request in accordance with applicable consumer protection laws.

9. Contact Information

For shipping-related questions, contact:

Email: heartly@suport.com

Heartly – Thank you for shopping with us!