Privacy policy

Heartly respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or make a purchase from our store.

1. Information We Collect

Depending on how you use our store, we may collect:
- Name;
- Email address;
- Billing and payment-related information processed through our payment providers;
- Images and photographs submitted for personalization;
- Order details and customer support communications;
- Device, browser, and website usage information, including certain cookie and analytics data.

2. How We Use Your Information

We may use personal information to:
- Process and fulfill orders;
- Create and deliver requested personalized digital products;
- Communicate with customers about orders;
- Provide customer support;
- Maintain, secure, and improve our store and services;
- Prevent fraud and protect our business and customers;
- Comply with legal obligations.

3. Images and Artificial Intelligence

Images and photographs submitted by customers may be processed to create the personalized products requested by those customers.

Heartly may use third-party technology providers, including artificial intelligence services, when necessary to produce these experiences. Such providers may process submitted images and related information to perform services on our behalf.

We do not claim ownership of customer-submitted photographs. Customers are responsible for ensuring that they have the necessary rights and permissions to submit images for processing.

4. Sharing of Information

We may share information with service providers when reasonably necessary to operate the store and fulfill orders. These providers may include:
- Shopify and store hosting providers;
- Payment processors;
- Digital delivery and storage providers;
- Artificial intelligence and image-processing providers;
- Customer support, analytics, and security providers.

We do not sell customers' personal information.

5. Data Security and Retention

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, or misuse.

Information is retained for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal compliance, and dispute resolution.

6. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of information where legally permitted;
- Request information about how your data is used or shared;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent.

To submit a privacy request, contact heartly@suport.com.

7. Cookies and Similar Technologies

Our store may use cookies and similar technologies to operate the website, remember preferences, understand website performance, and improve the shopping experience. You can manage cookies through your browser settings and any cookie preference tools made available on the store.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date where appropriate.

9. Contact

For questions or requests concerning this Privacy Policy, contact:

heartly@suport.com

Heartly

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3. TERMS OF SERVICE
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Terms of Service

Welcome to Heartly. These Terms of Service govern your access to and use of our online store and services. By visiting our store or placing an order, you agree to these terms, subject to any mandatory rights provided by applicable law.

1. About Heartly

Heartly offers personalized digital experiences and products. Certain products may use artificial intelligence and other digital technologies to transform customer-submitted images or information into customized creations.

2. Products and Descriptions

Our products may include personalized portraits, themed digital images, customized invitations, digital cards, and other digital experiences.

Product descriptions, features, formats, and any applicable delivery information will be presented on the relevant product page or during checkout.

3. Orders and Payments

Orders are subject to payment authorization and acceptance. An order is considered ready for processing once payment has been confirmed.

Customers are responsible for providing accurate contact information and the materials required to create their personalized product.

4. Personalization and Artificial Intelligence

Personalized products are created using the information and images supplied by the customer.

Because digital creation tools and artificial intelligence systems may produce variable results, the final creation may differ from a customer's subjective expectations. We will, however, make reasonable efforts to provide the product described and purchased.

5. Customer Content and Image Rights

By submitting an image, photograph, or other material, you confirm that you have the rights, permissions, or lawful authority necessary to submit it and request its processing.

You must not submit content that unlawfully violates another person's privacy, publicity rights, intellectual property rights, or other legal rights.

6. Intellectual Property

Heartly's brand, logos, website design, original text, and other materials owned by Heartly are protected by applicable intellectual property laws.

Customer-submitted content remains subject to the rights of its respective owner. Nothing in these terms transfers ownership of customer-submitted photographs to Heartly.

7. Acceptable Use

You agree not to use the store or its services for unlawful purposes, to submit content that violates the rights of others, or to interfere with the security or operation of the website.

8. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protection rights.

9. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be published on this page. Changes will apply as permitted by applicable law.

10. Contact

For questions about these Terms of Service, contact:

heartly@suport.com

Heartly