Frequently Asked Questions
When will my order ship?
Orders are processed within the time shown in our Shipping Policy. As soon as your order ships, you'll get an email with your tracking number.
How can I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track Your Order page.
Do you offer free shipping?
Shipping costs and any free-shipping offers are shown at checkout before you pay.
What if my item arrives damaged or isn't what I expected?
Contact us with your order number and a photo. We'll replace or refund it as described in our Refund Policy.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Email us as soon as possible with your order number.
Is my payment secure?
Yes. Checkout is powered by Shopify and protected with SSL encryption. We never see or store your full card details.
How do I contact you?
Use our Contact page. We reply within 24 hours on business days.
